Frequently Asked Questions: Everything You Need to Know!
A simplified solution to answer your questions.
With Nettoyeur Villeneuve, your questions always find clear and precise answers. We are here to make your experience even smoother.
Your first order!
What should I prepare for the first pickup?
Our mission is to make your clothes impeccable by following strict professional standards. Simply prepare your dirty clothes in a bag and tell us your preferences. Our experts will take care of the rest and return your clothes to you within 48 hours. Need more time? No worries, we adapt to your needs.
Can I add additional items to my order when you collect my clothes?
Of course! Just let our team know when we are coming to collect your clothes. We will be happy to take care of the extra items and include them in the service.
Can I order by phone or email?
Absolutely. To give you maximum flexibility, you can order by phone or email. Contact us at (819) 771-2694 or send a message to [email protected] We are here to help you.
Where are my clothes cleaned?
Your clothes are treated on site! Being equipped with the best cleaning technologies, we make it a point of honor to respect the highest standards to guarantee impeccable results.
Why do women's blouses cost more than men's shirts?
Women's blouses often require more care due to their delicate fabrics, embellishments or intricate cut. This explains the price difference, but rest assured that we pay meticulous attention to each piece.
Are there any fabrics you don't clean?
We do not process fabrics containing non-washable, flammable materials or items that may be damaged by contact with water or solvents. Consult our team for more information on your specific items.
What are the payment options?
We accept multiple payment methods for your convenience: cash, credit/debit cards and secure online payments. You will also receive a receipt for each transaction.
Dry cleaning
What is included in your service?
- Complete cleaning: Your clothes are washed thoroughly for an impeccable result.
- Stain Pre-Treatment: We apply the best techniques to remove stains.
- Care for delicate fabrics: Each item is treated with the utmost care.
Do you provide cleaning products?
Yes, we use premium, environmentally friendly cleaning products that are suitable for all types of fabrics.
Laver, sécher au sèche-linge et plier
Should I weigh my washing, drying and folding bag?
No need to calculate!
Our team weighs and sorts your clothes at reception for a personalized and precise service.
Our team weighs and sorts your clothes at reception for a personalized and precise service.
At what temperature do you wash clothes?
- Cold: For delicate fabrics.
- Warm: For everyday clothing.
- Warm: For items requiring intensive cleaning.
May I keep the bag?
Sure! We offer convenient reusable bags, or you can use your own for added convenience.
A question? We are here for you!
Our team is happy to answer your questions and support you in maintaining a clean, healthy and pleasant space. Contact us today and discover a service that meets your expectations.